Quality Policy Statement
The Company policy concerning quality is established by the Managing Director, communicated, and implemented by our team, monitored and overseen on a continual basis by our Compliance team.
Our vision is to be a trusted supply partner of consistently high-quality metal products. We will do this by eliminating risk for customers and fulfilling a pivotal role in their increasingly quality–critical supply chain. Working in partnership with our chosen suppliers, we will endeavour to be a supplier of quality products, enabling us to satisfy our customers’ requirements and fulfilling their quality and service expectations.
Within our operational processes, we will seek to identify potential risks that could affect product quality and service provision. We will monitor, measure and review our internal processes, to ensure the achievement of agreed objectives, seeking to exploit all opportunities to continually improve. Operational objectives for each Service Centre are agreed at Annual Shareholders forecast meetings.
The organisation will adopt a co-ordinated and systematic approach in satisfying all applicable requirements through the Plan-Do-Check-Act (PDCA) approach and by working towards achieving the quality management system requirements outlined in ISO 9001, BSEN 9100, BSEN 9120 and other recognised standards where applicable.
The company will invest in our staff to give them the skills, confidence and motivation to sell our products effectively. We will ensure that all staff involved in the supply chain are acutely aware of quality based work processes in order to maintain the most effective long term customer service partnerships. This will be through technical expertise and standards of excellence, supported by a process of continual improvement, clear objectives, effective auditing, quality planning, and management review.
The managing director will ensure that sufficient resources are made available for the effective management and control of all work processes, and that the organisation is maintained at the standard necessary to undertake work for which it is approved.
We believe that this Policy demonstrates our commitment to supplying high quality products to satisfying customer requirements.